Terms of Service

This website tells you about our water, services, hours and how to reach us. We try to keep it accurate and up to date, but information such as prices, stock and opening hours can change. Please confirm with us before you rely on it.

You may not misuse the site, try to break its security or copy its content, logo or images for commercial use without our written permission.

• Quotes are in South African Rand (ZAR) and exclude VAT unless stated otherwise.
• Quotes are valid for the period stated on them, or 14 days if no period is given.
• An order is confirmed once we accept it in writing (including WhatsApp or email).
• Bulk and event prices are negotiable and agreed per order.
• Payment terms are as agreed on your quote or invoice.

We deliver within our service area at the times we agree with you. Delivery times are estimates, and we will let you know as soon as possible if we are delayed. Please make sure someone is available to receive the order and that the delivery address is correct.

You are responsible for keeping your own bottles clean and in good condition. We may refuse to fill containers that are damaged, dirty or not suitable for drinking water. Personalised bottles are made to your order and cannot be returned unless they are defective.

We take great care with the quality of our water. If there is a problem with a product you bought, please contact us within a reasonable time and we will replace it, fix the problem or refund you, in line with your rights under the CPA. Once water has left our premises, we are not responsible for how it is stored or handled.

You may cancel an order before it is prepared or dispatched. For large, event or personalised orders, we may charge a reasonable cancellation fee to cover costs already incurred, as allowed by the CPA. We will tell you about any fee when we confirm your order.

To the extent the law allows, we are not liable for indirect or consequential loss, or for loss caused by events outside our reasonable control (such as load shedding, water outages, severe weather or road closures). Nothing in these terms excludes liability that cannot legally be excluded, including under the CPA.

This site links to services such as WhatsApp, Facebook and Google Maps. We are not responsible for their content or how they handle your information.

We handle your personal information as described in our Privacy Policy.

We may update these terms from time to time. The version on this page applies from the date shown above. These terms are governed by the laws of the Republic of South Africa.

Questions about these terms? Email h2o2u.pure@gmail.com or WhatsApp 071 104 4218.